Privacy Policy

Vedant Minds ("Vedant Minds", "we") operates as a online counselling platform.

1. What we collect

• Account data — your mobile number, name, email address
• Booking data — the counsellor you booked, the time, the session format and what you chose to write in the "what would you like to talk about" field.
• Payment data — handled by our PCI-DSS compliant payment partner. We store the transaction reference and invoice.

2. Why we process it

To provide the service you asked for: matching you with a counsellor, holding your appointment, taking payment, sending reminders, and enabling your counsellor to provide continuity of care. We also process a minimal set of data to meet legal, tax and clinical record-keeping obligations.

3. Who can see your information

• Your counsellor sees your name, the concern you wrote, and their own notes. They do not see your mobile number or email address.
• Other counsellors see nothing. Notes are not pooled across the platform.
• Your employer, on a corporate plan, receives aggregate usage only, with any segment below five sessions suppressed. They never learn who attended or why.
• We never sell your data, and we do not use session content to train models.

4. Security

Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access by our staff is role-based, logged and audited. We run independent penetration tests annually.

5. Grievance officer

If you are unhappy with any of the process we follow or want to give improvement suggestions you can write to [email protected] or call +91 97909 88653.